Retail Front-End Manager: Experience & Ops Lead

Goodwill Industries of Middle Tennessee; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Assistant Store Manager - Front Operations to lead daily point‑of‑sale and front-end activities.

You will ensure a clean, organized, and welcoming store environment with strong merchandising and customer service, driving efficient workflows aligned with Goodwill’s mission. You will coach front-end teams, manage schedules, and uphold safety, pricing integrity, and loss prevention.

Qualifications

• Education: High School Diploma or equivalent required; Associate’s degree preferred.
• Experience: 2–3 years supervisory/lead experience in retail, warehouse, or logistics.
• Skills: Strong communication, organization, and ability to drive front-end performance.

Responsibilities

• Oversee daily front-end operations to keep a clean, organized, shop-ready sales floor.
• Lead front-end huddles and monitor KPIs like sales, conversion, and service standards.
• Supervise and develop front-end team members and Leads.
• Ensure compliance with POS, pricing, cash handling, and safety protocols.
• Support store leadership with audits, projects, and staff training.

Skills

Leadership

Customer service

Communication

Time management

Safety compliance

Team coaching

Education

High School Diploma

Associate degree preferred

Tools

Forklift certification

Job description

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Assistant Store Manager - Front Operations to lead daily point‑of‑sale and front-end activities.

You will ensure a clean, organized, and welcoming store environment with strong merchandising and customer service, driving efficient workflows aligned with Goodwill’s mission. You will coach front-end teams, manage schedules, and uphold safety, pricing integrity, and loss prevention.