Retail Sales Floor Lead: Customer Experience & Operations

Goodwill Industries of Middle Tennessee, Inc.; Smyrna (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Team Lead to elevate the shopper experience on the sales floor and on the front end.

You will lead cash operations, ensure cashier accuracy, and guide daily merchandising, recovery, and presentation to meet brand standards. You will train new team members, support open/close tasks, and maintain a safe, organized store environment.

Qualifications

• High School Diploma or equivalent is required.
• Associate’s degree in business, logistics, management, or related field preferred.
• 1–2 years in production, warehouse, retail, or logistics environments.

Responsibilities

• Lead daily front end operations, including registers and queue management.
• Oversee cash handling accuracy and shopper service on the floor.
• Maintain clean, organized sales floor and adhere to brand standards.
• Train and onboard new front end team members on procedures and standards.
• Support opening/closing activities and safety/compliance programs.

Skills

Customer service

Communication

Team leadership

Multitasking

Retail operations

Donor service

Cash handling

Store readiness

KPIs

Education

High School Diploma or equivalent

Associate’s degree in business/retail preferred

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Team Lead to elevate the shopper experience on the sales floor and on the front end.

You will lead cash operations, ensure cashier accuracy, and guide daily merchandising, recovery, and presentation to meet brand standards. You will train new team members, support open/close tasks, and maintain a safe, organized store environment.