Backroom Operations Lead: Inventory & Fulfillment

Goodwill Industries of Middle Tennessee, Inc.; Tennessee; On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Backroom Operations to lead backroom activities, from donor intake to product placement on the sales floor, while upholding safety, quality, and mission alignment.

The role focuses on driving efficient workflows, staff development, and performance accountability to support store sales and community impact.

Qualifications

• Must have High School Diploma or equivalent; associate degree preferred.
• Strong leadership, communication, and people-management skills.
• Knowledge of production, inventory, and quality control processes.

Responsibilities

• Oversee backroom operations including donor door, processing, and inventory management.
• Ensure efficient workflow from donor intake to sales floor placement.
• Lead daily production huddles and monitor KPIs (production, yield, sell-through).
• Provide coaching, training, and performance feedback to backroom team.
• Ensure compliance with safety and policy standards and secure donor experience.

Skills

Leadership

Communication

Organizational skills

Data analysis

Donor service

Team motivation

Education

High School Diploma or equivalent

Associate degree in business/related field

Tools

Excel

Outlook

Word

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Backroom Operations to lead backroom activities, from donor intake to product placement on the sales floor, while upholding safety, quality, and mission alignment.

The role focuses on driving efficient workflows, staff development, and performance accountability to support store sales and community impact.