Retail Front Ops Manager – Elevate Shopper Experience

Goodwill Industries of Middle Tennessee, Inc.; Franklin (TN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid vacation and holidays

Sick leave and bereavement leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations to lead daily front-end activities, ensuring a clean, well-merchandised, and welcoming store environment in Franklin, TN.

You will model exceptional service, oversee POS and cash handling, and drive efficient front-end workflows during peak and daily operations. The role requires 2–3 years of supervisory experience in retail or related fields, strong communication and organizational

Qualifications

• Two to three years of supervisory or lead experience in retail, warehouse, or logistics environments.
• Strong oral and written communication skills and organizational abilities.
• Knowledge of POS operations, merchandising standards, and cash handling.
• Forklift certification is a plus and valid driver’s license required.
• Experience with data reporting, KPIs, and continuous improvement will help.
• Experience in a fast paced, high volume operation preferred.

Responsibilities

• Lead daily front-end operations to ensure a clean, organized, and welcoming sales floor.
• Schedule, assign, and direct front-end team activities to hit sales, service, and labor targets.
• Coach and develop front-end staff to deliver excellent customer service and donor experience.
• Maintain pricing integrity, signage accuracy, and visual merchandising standards.
• Support safety, compliance, and loss prevention across the front end.

Skills

Communication

Organization

Leadership

Customer service

Data analysis

Forklift certification

POS operations

Education

Associate’s degree (preferred)

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations to lead daily front-end activities, ensuring a clean, well-merchandised, and welcoming store environment in Franklin, TN.

You will model exceptional service, oversee POS and cash handling, and drive efficient front-end workflows during peak and daily operations. The role requires 2–3 years of supervisory experience in retail or related fields, strong communication and organizational