Retail Floor Lead: Elevate Shopper Experience & Sales

Goodwill Industries of Middle Tennessee, Inc.; Union City (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Union City is seeking a Retail Sales Floor Team Lead to elevate the shopper experience and ensure brand standards across front end and sales floor operations.

You will oversee cash operations, cashier accuracy, shopper service, merchandising, and store recovery, driving sales performance and team readiness. Under our mission of changing lives through education, training, and employment, this role guides front end staff, fosters a positive

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred.
• 1–2 years of experience in production, warehouse, retail, or logistics environments required.

Responsibilities

• Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access.
• Serve as the point person for cashiers, ensuring accurate transactions and smooth customer flow.
• Ensure proper handling of tills and register procedures without performing safe counts or secured cash functions.
• Deliver a friendly, fast, and accurate shopper experience and support complex transactions, including refunds and voids.
• Train and onboard new front end team members on register procedures, shopper service standards, and daily operating expectations to ensure consistency and accuracy.
• Maintain a clean, organized, full, neat, sized, and categorized sales floor following Goodwill standards.

Skills

Communication

Organization

Customer service

Team leadership

MS Office

Education

High School Diploma or equivalent

Associate's degree in business/Logistics/Retail Ops

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. in Union City is seeking a Retail Sales Floor Team Lead to elevate the shopper experience and ensure brand standards across front end and sales floor operations.

You will oversee cash operations, cashier accuracy, shopper service, merchandising, and store recovery, driving sales performance and team readiness. Under our mission of changing lives through education, training, and employment, this role guides front end staff, fosters a positive