Retail Front-Operations Manager | Customer Experience Leader

Goodwill Industries of Middle Tennessee; Franklin (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday, Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Franklin seeks a Retail Assistant Store Manager – Front Operations to deliver a welcoming, well-merchandised store environment with strong front-end leadership.

You will supervise the POS, pricing, and merchandising, ensuring the floor is clean, organized, and shopper-ready. This role emphasizes coaching, performance tracking, safety, and loss prevention, with a schedule that includes evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in business, logistics, retail management or related field preferred.
• 2-3 years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
• Excellent oral and written communication skills.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Knowledge of production, inventory, and quality control processes for reporting and continuous improvement.
• Ability to learn and apply new processes and systems.
• Must have reliable transportation; travel to other Goodwill locations and/or bank deposits as needed.
• Valid driver’s license required.

Responsibilities

• Oversee daily front-end operations for a clean, organized sales floor with a high-quality shopper experience.
• Ensure the sales floor is always full, shop-ready, and visually appealing through merchandising and timely replenishment.
• Lead front-end team activities, schedule, and coaching to meet sales and service targets.
• Maintain pricing accuracy, signage, fixtures, and product placement for easy shopping.
• Conduct daily front-end huddles to review performance and readiness.
• Monitor KPIs and drive continuous improvement in service, cleanliness, and recovery.
• Ensure compliance with safety, cash handling, and loss prevention policies.
• Support store leadership and participate in audits and initiatives.

Skills

Excellent communication

Customer service

Leadership

Problem solving

Forklift operation

Computer proficiency

Driver's license

Education

High School Diploma or equivalent

Associate degree in business/logistics/retail management

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. in Franklin seeks a Retail Assistant Store Manager – Front Operations to deliver a welcoming, well-merchandised store environment with strong front-end leadership.

You will supervise the POS, pricing, and merchandising, ensuring the floor is clean, organized, and shopper-ready. This role emphasizes coaching, performance tracking, safety, and loss prevention, with a schedule that includes evenings, weekends, and holidays.