Retail Sales Floor Lead: Customer Experience & Ops

Goodwill Industries of Middle Tennessee, Inc.; Union City (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday, Sick Leave

Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Union City, TN seeks a Retail Sales Floor Team Lead to oversee front end and sales floor operations, including cash handling and shopper service.

You will drive sales, maintain brand standards, and guide team members to deliver a positive donor and shopper experience. The role requires 1–2 years in retail or logistics, with strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• 1–2 years experience in production, warehouse, retail, or logistics.

Responsibilities

• Lead front end operations, manage cashiers and queue flow.
• Maintain organized, visually merchandised sales floor per guide.
• Greet shoppers and coach staff to deliver courteous service.
• Support opening/closing, safety, and store priorities.

Skills

Communication skills

Customer service

Organizational skills

Multi-tasking

Education

High School Diploma

Associate's degree or higher

Tools

Outlook

Excel

POS systems

Job description

Goodwill Industries of Middle Tennessee, Inc. in Union City, TN seeks a Retail Sales Floor Team Lead to oversee front end and sales floor operations, including cash handling and shopper service.

You will drive sales, maintain brand standards, and guide team members to deliver a positive donor and shopper experience. The role requires 1–2 years in retail or logistics, with strong communication and organizational skills.