Retail Front-End Customer Experience Lead

The TJX Companies, Inc.; Knoxville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Job summary

The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience. You will oversee a team of Associates at front of store, ensuring prompt, courteous service and loyalty program promotion.

You lead by example, engaging with customers and keeping the store clean and organized. This role requires flexible scheduling, including nights and weekends, and a strong understanding of merchandising, multi-tasking, and effective communication.

Qualifications

• 1 year retail experience
• 6 months of leadership experience

Responsibilities

• Create a positive customer experience
• Promote loyalty programs
• Train and mentor front-end Associates
• Assign registers and coordinate breaks
• Address customer concerns promptly
• Ensure adherence to labor laws
• Maintain store cleanliness and organization
• Communicate priorities with management
• Support shrink reduction goals
• Promote safety awareness
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Training

Communication

Job description

The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience. You will oversee a team of Associates at front of store, ensuring prompt, courteous service and loyalty program promotion.

You lead by example, engaging with customers and keeping the store clean and organized. This role requires flexible scheduling, including nights and weekends, and a strong understanding of merchandising, multi-tasking, and effective communication.