Retail Customer Experience Lead

The TJX Companies, Inc.; City of Middletown (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Middletown NY is seeking a Front End Leader to oversee a store team and ensure an outstanding customer experience. You will model service, mentor associates, and promote loyalty programs while maintaining store standards.

Responsibilities include supervising POS coverage, addressing customer concerns, training staff, and ensuring compliance with labor laws. A strong focus on teamwork and safety is required, with flexible scheduling including nights and weekends.

Qualifications

• At least 1 year in retail with leadership exposure
• Strong communication and organizational skills
• Ability to train and mentor front-end associates
• Knowledge of loyalty programs and customer promotions

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service leadership

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Training others

Team player

Job description

The TJX Companies, Inc. in Middletown NY is seeking a Front End Leader to oversee a store team and ensure an outstanding customer experience. You will model service, mentor associates, and promote loyalty programs while maintaining store standards.

Responsibilities include supervising POS coverage, addressing customer concerns, training staff, and ensuring compliance with labor laws. A strong focus on teamwork and safety is required, with flexible scheduling including nights and weekends.