Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Coralville (IA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. in the USA is seeking a front-end leadership role to promote an excellent customer experience and oversee Associates at the front of the store.

You will train team members, coordinate POS coverage, and maintain a clean, organized shopping environment to model outstanding customer service. This full-time role requires flexible availability, including nights and weekends, with strong merchandising and communication skills.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and work as part of a team.

Responsibilities

• Promote an excellent customer experience at the front of the store.
• Oversee Associates and ensure prompt, courteous service and loyalty program promotion.
• Assign registers, coordinate breaks, and monitor POS coverage.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure adherence to labor laws and store policies.

Skills

Retail experience

Leadership experience

Communication skills

Teamwork

Job description

The TJX Companies, Inc. in the USA is seeking a front-end leadership role to promote an excellent customer experience and oversee Associates at the front of the store.

You will train team members, coordinate POS coverage, and maintain a clean, organized shopping environment to model outstanding customer service. This full-time role requires flexible availability, including nights and weekends, with strong merchandising and communication skills.