Front-End Team Lead: Customer Experience & Training

NBMBAA; Boardman (OH); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Paid holidays/vacation/sick

Job summary

TJX Companies, a leading off-price retailer, is seeking a front-of-store supervisor to coach Associates, promote exceptional customer service, and drive loyalty program participation. You will help manage registers, schedule coverage, and ensure a clean, organized store while upholding policies and labor laws.

The role requires merchandising know-how, strong communication, and the ability to train others. The position supports a dynamic, customer-focused team with opportunities for development

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong merchandising techniques knowledge.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player; able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage needs, and coordinates breaks.
• Addresses customer concerns promptly; ensures a positive experience.
• Ensures tasks align with store plan and priorities.
• Communicates with management on priorities; provides progress updates.
• Provides recognition and constructive feedback.
• Partners with Management on training needs to increase effectiveness.
• Adheres to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and safety initiatives.

Skills

Customer service

Leadership

Merchandising

Communication

Organization

Teamwork

Training others

Flexibility

Job description

TJX Companies, a leading off-price retailer, is seeking a front-of-store supervisor to coach Associates, promote exceptional customer service, and drive loyalty program participation. You will help manage registers, schedule coverage, and ensure a clean, organized store while upholding policies and labor laws.

The role requires merchandising know-how, strong communication, and the ability to train others. The position supports a dynamic, customer-focused team with opportunities for development