Customer Experience Lead: Front End & Loyalty

The TJX Companies, Inc.; Franklin (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays

Scholarship program

Referral bonuses

Job summary

The TJX Companies, Inc. in Franklin, TN is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates. You will model outstanding service, train staff on front-end principles, and coordinate POS coverage while supporting loyalty programs.

Responsibilities include maintaining a positive environment, ensuring compliance with labor laws, and driving store priorities. Flexible scheduling including nights and weekends is required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and respond to changes in direction or unexpected situations.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Multi-tasking

Communication

Team player

Training others

Job description

The TJX Companies, Inc. in Franklin, TN is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates. You will model outstanding service, train staff on front-end principles, and coordinate POS coverage while supporting loyalty programs.

Responsibilities include maintaining a positive environment, ensuring compliance with labor laws, and driving store priorities. Flexible scheduling including nights and weekends is required.