Retail Customer Experience Lead — Front End Training

The TJX Companies, Inc.; Kent (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. in Kent, OH is seeking a sales/leadership associate to promote an excellent customer experience. You will oversee front-of-store activities, train Associates, and help manage loyalty programs while ensuring a clean, organized store and positive interactions with customers.

The role requires strong communication, multitasking, and the ability to work nights and weekends. TJX offers competitive pay, benefits, and growth opportunities within a Fortune 100

Qualifications

• 1 year retail experience and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Customer service

Merchandising techniques

Job description

Marshalls at The TJX Companies, Inc. in Kent, OH is seeking a sales/leadership associate to promote an excellent customer experience. You will oversee front-of-store activities, train Associates, and help manage loyalty programs while ensuring a clean, organized store and positive interactions with customers.

The role requires strong communication, multitasking, and the ability to work nights and weekends. TJX offers competitive pay, benefits, and growth opportunities within a Fortune 100