Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Puerto Rico; On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Health/dental/vision insurance

401(k) match

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. is seeking a store leader to promote an excellent customer experience and supervise front-of-store Associates. You will model outstanding service, train staff, and coordinate POS coverage while maintaining store standards.

The role requires strong merchandising knowledge, ability to multi-task, and effective communication. Flexible scheduling including nights and weekends is expected, with a competitive pay range and comprehensive benefits.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Multi-tasking

Training others

Job description

Marshalls at The TJX Companies, Inc. is seeking a store leader to promote an excellent customer experience and supervise front-of-store Associates. You will model outstanding service, train staff, and coordinate POS coverage while maintaining store standards.

The role requires strong merchandising knowledge, ability to multi-task, and effective communication. Flexible scheduling including nights and weekends is expected, with a competitive pay range and comprehensive benefits.