Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; West Caldwell (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid holidays/vacation/sick

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., seeks a front-of-store leader to oversee Associates, deliver outstanding customer service, promote loyalty programs, and maintain a clean, well-organized store.

You will train and mentor staff, manage POS coverage, respond to customer concerns, and support safety, labor compliance, and loss prevention initiatives. The role requires a flexible schedule including nights and weekends, with a competitive pay and benefits package.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Excellent communication and organizational skills

Responsibilities

• Create a positive customer experience and promote loyalty programs
• Lead and mentor front of store Associates; train and coach on customer service
• Assign registers, coordinate breaks, and ensure proper POS coverage
• Address customer concerns promptly and uphold store policies
• Support safety, labor law compliance, and loss-prevention initiatives
• Collaborate with management on training needs and performance feedback

Skills

Leadership

Merchandising

Customer service

Training

Communication

Teamwork

Multitasking

Scheduling

Job description

Marshalls, part of The TJX Companies, Inc., seeks a front-of-store leader to oversee Associates, deliver outstanding customer service, promote loyalty programs, and maintain a clean, well-organized store.

You will train and mentor staff, manage POS coverage, respond to customer concerns, and support safety, labor compliance, and loss prevention initiatives. The role requires a flexible schedule including nights and weekends, with a competitive pay and benefits package.