Front-End Experience Leader & Trainer

The TJX Companies, Inc.; Virginia (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Scholarship program

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-line leader to oversee Associates and promote an excellent customer experience. You will manage front-end operations, ensure courteous service, and actively train staff on loyalty programs and store policies.

The role requires flexible scheduling including nights and weekends, with a focus on merchandising, team leadership, and safeguarding store standards. TJX offers a comprehensive benefits package and competitive pay.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train and mentor Associates.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updated
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Training others

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-line leader to oversee Associates and promote an excellent customer experience. You will manage front-end operations, ensure courteous service, and actively train staff on loyalty programs and store policies.

The role requires flexible scheduling including nights and weekends, with a focus on merchandising, team leadership, and safeguarding store standards. TJX offers a comprehensive benefits package and competitive pay.