Retail Front-End Lead: Customer Experience & Training

The TJX Companies, Inc.; Rio Grande (NJ); Sur place; USD 48 566 000 - 49 916 000; Plein temps

Avantages offerts par ce poste

Associate discount

Employee assistance program (EAP)

Smoking cessation support

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Medical/dental/vision insurance

Health Savings Account (HSA)

Health care FSA

Life insurance

Short-term disability

Long-term disability

Paid parental leave

Paid holidays/vacation/sick

Résumé du poste

Marshalls, part of The TJX Companies, Inc., is hiring a front-of-store leader to supervise Associates, deliver exceptional customer service, and ensure a smooth daily operation. You will mentor staff, manage POS coverage, and uphold company policies while promoting loyalty programs and safety standards.

The role requires strong merchandising sense, excellent communication, and the ability to train others. Flexible scheduling including nights and weekends is expected, with a competitive hourly

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others
• Able to respond appropriately to changes in direction or unexpected situations

Responsabilités

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Connaissances

Customer service

Merchandising

Multitasking

Communication

Team leadership

Staff training

Flexibility

Problem solving

Description du poste

Marshalls, part of The TJX Companies, Inc., is hiring a front-of-store leader to supervise Associates, deliver exceptional customer service, and ensure a smooth daily operation. You will mentor staff, manage POS coverage, and uphold company policies while promoting loyalty programs and safety standards.

The role requires strong merchandising sense, excellent communication, and the ability to train others. Flexible scheduling including nights and weekends is expected, with a competitive hourly