Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Gahanna (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare options

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-end Leader to guide Associates in delivering outstanding customer service and promoting loyalty programs. The role emphasizes mentoring, supervision, and ensuring a clean, organized store.

Ideal candidates have retail experience and leadership exposure, with strong communication and merchandising skills. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Strong merchandising techniques and store operations knowledge.
• Excellent communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front-end principles.

Responsibilities

• Oversees front-of-store Associates to ensure prompt, courteous customer service.
• Promotes loyalty programs and delivers a positive customer experience.
• Trains and coaches Associates on personalized service.
• Coordinates register assignments and coverage needs.
• Maintains store plan execution and safety standards.

Skills

Leadership

Customer service

Merchandising

Multi-tasking

Communication

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-end Leader to guide Associates in delivering outstanding customer service and promoting loyalty programs. The role emphasizes mentoring, supervision, and ensuring a clean, organized store.

Ideal candidates have retail experience and leadership exposure, with strong communication and merchandising skills. Flexible schedule including nights and weekends is required.