Customer Experience Lead & Front‑End Coach

The TJX Companies, Inc.; Chandler (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Job summary

Marshalls at The TJX Companies, Inc. is hiring to promote a superior customer experience on the front end of the store. You will lead a team of associates, ensure courteous service, and drive loyalty programs while maintaining a clean, efficient shopping environment.

You will train staff, handle POS coverage, address customer concerns promptly, and collaborate with management to meet store goals. A strong emphasis on teamwork, integrity, and adherence to labor policies is expected.

Qualifications

• Minimum 1 year of retail experience and 6 months of leadership experience.
• Strong merchandising techniques and attention to detail.
• Excellent communication and organizational skills.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead by example with front-of-store associates and maintain a clean, organized store.
• Coach and train associates on customer service and POS coverage.

Skills

Retail experience

Leadership

Communication skills

Merchandising knowledge

Team player

Job description

Marshalls at The TJX Companies, Inc. is hiring to promote a superior customer experience on the front end of the store. You will lead a team of associates, ensure courteous service, and drive loyalty programs while maintaining a clean, efficient shopping environment.

You will train staff, handle POS coverage, address customer concerns promptly, and collaborate with management to meet store goals. A strong emphasis on teamwork, integrity, and adherence to labor policies is expected.