Retail Front-End Lead & Customer Experience Coach

The TJX Companies, Inc.; Monticello (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care (medical/dental/vision)

HSA

Life insurance

Paid parental leave

Paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a frontline leader to promote excellent customer experience and supervise front-of-store Associates, ensuring courteous service and loyalty programs and a clean, organized store.

You will train and mentor Associates, coordinate POS coverage, respond to customer concerns, and help drive safety, policy adherence, and store goals while supporting management. This role offers growth within TJX's off-price family.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising techniques

Multitasking

Communication skills

Organizational skills

Team player

Train others

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a frontline leader to promote excellent customer experience and supervise front-of-store Associates, ensuring courteous service and loyalty programs and a clean, organized store.

You will train and mentor Associates, coordinate POS coverage, respond to customer concerns, and help drive safety, policy adherence, and store goals while supporting management. This role offers growth within TJX's off-price family.