Retail Customer Experience Lead – Flexible Schedule

The TJX Companies, Inc.; Alabama; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k)

Job summary

The TJX Companies, Inc. is seeking a frontline leader to oversee front-end operations, promote a positive customer experience, and drive loyalty programs. You will lead a team of Associates, train staff on customer service, and ensure daily tasks align with the store plan.

This role emphasizes integrity, collaboration, and delivering results in a fast-paced environment. Applicants should have 1 year retail and 6 months of leadership experience, demonstrate merchandising know-how, and be able to

Qualifications

• Clear communication with customers and team.
• Understanding of merchandising to drive sales.
• Proven leadership and team mentoring abilities.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-of-store operations and ensure coverage for registers and breaks.
• Train and coach Associates on customer service and store standards.
• Manage tasks per store plan and coordinate with management.
• Address customer concerns promptly to maintain satisfaction.
• Promote safety, policies, and losses prevention initiatives.

Skills

Strong communication

Merchandising techniques

Leadership

Team player

Train others

Job description

The TJX Companies, Inc. is seeking a frontline leader to oversee front-end operations, promote a positive customer experience, and drive loyalty programs. You will lead a team of Associates, train staff on customer service, and ensure daily tasks align with the store plan.

This role emphasizes integrity, collaboration, and delivering results in a fast-paced environment. Applicants should have 1 year retail and 6 months of leadership experience, demonstrate merchandising know-how, and be able to