Retail Engagement Lead - Customer Experience & Training

The TJX Companies, Inc.; Atlanta (GA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a store Associate to lead frontline operations and promote a highly-satisfied customer experience. You will mentor Associates, handle register transactions, and ensure adherence to policies while supporting a welcoming store environment.

You should be able to work a flexible schedule including evenings and weekends, lift heavy merchandise, and maintain safety and merchandising standards across the sales floor.

Qualifications

• High School graduate or equivalent degree preferred.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.

Responsibilities

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Interpersonal skills

Customer service

Cash handling

Training others

Team player

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a store Associate to lead frontline operations and promote a highly-satisfied customer experience. You will mentor Associates, handle register transactions, and ensure adherence to policies while supporting a welcoming store environment.

You should be able to work a flexible schedule including evenings and weekends, lift heavy merchandise, and maintain safety and merchandising standards across the sales floor.