Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Union Gap (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Bereavement leave

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front‑of‑store leader to promote an outstanding customer experience. You will oversee Associates, mentor staff, and ensure effective POS coverage while upholding loyalty programs and store policies.

Responsibilities include coaching on merchandising, training, and maintaining a safe, clean retail environment. This role requires flexible scheduling, including nights and weekends, with opportunities to grow within TJX’s global family.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques.
• Excellent communication and organizational skills.
• Ability to train others and work well in a team.

Responsibilities

• Create a positive customer experience.
• Lead front‑of‑store team and ensure prompt, courteous service.
• Promote loyalty programs and store initiatives.
• Assign registers, manage POS coverage, and coordinate breaks.
• Train and mentor associates on front end principles.
• Ensure adherence to labor laws, policies, and procedures.
• Address customer concerns promptly and maintain store standards.
• Maintain a clean, safe, and organized store environment.

Skills

Retail leadership

Merchandising

Multitasking

Communication

Organizational skills

Training others

Customer service

Job description

The TJX Companies, Inc. is seeking a front‑of‑store leader to promote an outstanding customer experience. You will oversee Associates, mentor staff, and ensure effective POS coverage while upholding loyalty programs and store policies.

Responsibilities include coaching on merchandising, training, and maintaining a safe, clean retail environment. This role requires flexible scheduling, including nights and weekends, with opportunities to grow within TJX’s global family.