Front End Customer Experience Lead & Trainer

Socket.dev; Kendall Township (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Paid holidays

Job summary

TJX Companies is seeking a Store Leader to promote an exceptional customer experience and lead its front-end team. You will train Associates, manage POS operations, and ensure adherence to labor laws and store policies.

The role emphasizes strong leadership, merchandising knowledge, and the ability to multitask while delivering a courteous customer experience. Flexible schedule with weekend shifts is required.

Qualifications

• 3+ required years in retail leadership or supervisory role
• Strong communication and organizational skills
• Ability to train and mentor front-end associates

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment

Skills

Leadership

Customer service

Merchandising

Education

High school diploma or equivalent

Job description

TJX Companies is seeking a Store Leader to promote an exceptional customer experience and lead its front-end team. You will train Associates, manage POS operations, and ensure adherence to labor laws and store policies.

The role emphasizes strong leadership, merchandising knowledge, and the ability to multitask while delivering a courteous customer experience. Flexible schedule with weekend shifts is required.