Restaurant Operations Leader & Guest Experience

Universal Store; Brownsburg (IN); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

IHOP in Brownsburg, IN seeks a General Manager to direct the operation of an assigned unit, focusing on guest satisfaction, staff development, and compliant operations. You will lead daily activities, implement training, and drive financial goals per SOP and the operations plan.

The role requires strong leadership, superb guest service, and the ability to manage turnover, coaching, and performance reviews while ensuring safety and quality standards across all functions.

Competenze

• Requires high school diploma or GED with two to four years related experience and/or training.
• Strong leadership and communication skills required.
• Experience managing a high-volume restaurant preferred.

Mansioni

• Direct unit operations and ensure guest satisfaction through service excellence.
• Implement training programs for hourly staff to improve operations and guest experience.
• Oversee financial, marketing, guest service, and HR objectives as per SOP and ops plan.
• Recruit, train, coach, and retain staff; manage payroll and performance evaluations.

Conoscenze

Leadership

Guest service

Staff development

Formazione

Two to four years related experience and/or training

Descrizione del lavoro

IHOP in Brownsburg, IN seeks a General Manager to direct the operation of an assigned unit, focusing on guest satisfaction, staff development, and compliant operations. You will lead daily activities, implement training, and drive financial goals per SOP and the operations plan.

The role requires strong leadership, superb guest service, and the ability to manage turnover, coaching, and performance reviews while ensuring safety and quality standards across all functions.