Restaurant General Manager - Guest Experience Leader

Universal Store; Bloomington (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

IHOP in Bloomington, IN is seeking a General Manager to lead daily operations, guest experience, and team performance. The role emphasizes training, compliance, and guest satisfaction across all FOH and BOH activities.

The successful candidate will oversee staffing, safety, and financial objectives, ensuring adherence to SOPs while promoting a positive workplace and quality service for guests and community stakeholders.

Qualifications

• High school diploma or GED with 2–4 years related experience or equivalent
• Ability to speak and read English; write routine reports and procedures; effective group communication
• Mathematical skills: add, subtract, multiply, and divide; compute rates and percentages; interpret graphs
• Valid Driver’s License required; IHOP training certifications preferred

Responsibilities

• Develop and maintain professional working relationships with IHOP employees and guests
• Implement the Craft Training program for all restaurant hourly employees to improve unit operations and guest experience
• Execute annual financial, local marketing, guest service, and HR objectives per SOP and operations plan
• Manage restaurant floor, monitor guest feedback, and address complaints professionally and promptly
• Ensure compliance with federal, state, and local regulations; recruit, train, and retain staff; conduct performance appraisals
• Ensure food safety and proper food handling; maintain inventory and par levels; supervise equipment and facilities

Skills

Leadership

Customer service

Communication

Staff development

Education

High school diploma or GED

Job description

IHOP in Bloomington, IN is seeking a General Manager to lead daily operations, guest experience, and team performance. The role emphasizes training, compliance, and guest satisfaction across all FOH and BOH activities.

The successful candidate will oversee staffing, safety, and financial objectives, ensuring adherence to SOPs while promoting a positive workplace and quality service for guests and community stakeholders.