Restaurant Operations Lead (People-First)

Shake Shack; Wading River (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Meal Discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Job summary

Shake Shack is hiring a Restaurant Manager to oversee daily operations, ensuring exceptional guest service and satisfaction. Lead and train staff, coaching for excellence while maintaining brand standards in a fast-paced environment.

You will drive hospitality excellence, manage financial aspects, and promote the brand within the local community through events and outreach. Join a team committed to high-quality food and outstanding guest experiences.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Team leadership

Customer service

Job description

Shake Shack is hiring a Restaurant Manager to oversee daily operations, ensuring exceptional guest service and satisfaction. Lead and train staff, coaching for excellence while maintaining brand standards in a fast-paced environment.

You will drive hospitality excellence, manage financial aspects, and promote the brand within the local community through events and outreach. Join a team committed to high-quality food and outstanding guest experiences.