Restaurant Operations Lead | Guest Experience & Team Coach

Shake Shack; Westhampton (MA); Presencial; USD 58.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Meal discounts

Dental insurance

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax transit/parking benefits

Flexible spending accounts

Development and growth opportunities

Descripción de la vacante

Shake Shack is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest service and adherence to standards. You will train staff across all Shack operations, lead by example, and drive hospitality excellence in a fast-paced environment.

You will also develop local community engagement initiatives, promote the brand, and ensure strict sanitation and safety compliance. Strong leadership and financial awareness are essential for success.

Formación

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Knowledge of personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsabilidades

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Conocimientos

Restaurant management

High-volume operations

Leadership

Training

Descripción del empleo

Shake Shack is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest service and adherence to standards. You will train staff across all Shack operations, lead by example, and drive hospitality excellence in a fast-paced environment.

You will also develop local community engagement initiatives, promote the brand, and ensure strict sanitation and safety compliance. Strong leadership and financial awareness are essential for success.