People-First Restaurant Manager - Lead & Grow

Shake Shack; Lancaster (Lancaster County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Meal Discounts

Healthcare Benefits

Job summary

Shake Shack is seeking a Restaurant Manager in the United States to lead daily restaurant operations, ensuring outstanding service and guest satisfaction. You will train and motivate team members, coach for excellence, and promote the brand through local events and community outreach.

The role requires 2-3 years of management experience in fast-paced dining, strong operations knowledge, and a passion for hospitality. Flexible hours are expected in a fast-growing brand with strong values.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Team Management

Customer Service

Operations Knowledge

Job description

Shake Shack is seeking a Restaurant Manager in the United States to lead daily restaurant operations, ensuring outstanding service and guest satisfaction. You will train and motivate team members, coach for excellence, and promote the brand through local events and community outreach.

The role requires 2-3 years of management experience in fast-paced dining, strong operations knowledge, and a passion for hospitality. Flexible hours are expected in a fast-growing brand with strong values.