Restaurant Operations Lead — Elevate Guest Experience

Shake Shack; Alameda (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salary + quarterly bonuses

Medical, dental and vision insurance

401(k) plan with company match

Paid time off (3 weeks to start)

Charitable opportunities to give back

Award-winning on-line training

Career development opportunities – we?

Job summary

Shake Shack is seeking an experienced Restaurant Operations Manager to oversee daily restaurant operations, ensuring guest satisfaction and brand standards. You will train staff, lead the team with coaching, and drive excellence across all Shack outlets.

Role emphasizes promoting the Shake Shack brand within the local community and maintaining strict sanitation and safety compliance, with opportunities for growth and a supportive team culture.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Operations leadership

Staff training

Guest service

Job description

Shake Shack is seeking an experienced Restaurant Operations Manager to oversee daily restaurant operations, ensuring guest satisfaction and brand standards. You will train staff, lead the team with coaching, and drive excellence across all Shack outlets.

Role emphasizes promoting the Shake Shack brand within the local community and maintaining strict sanitation and safety compliance, with opportunities for growth and a supportive team culture.