Restaurant Operations Lead | Growth & Mentorship

Jobtome; Westhampton (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay bonuses

Meal discounts

401k with company match

Paid time off

Parental leave

Medical, dental, vision insurance

Job summary

Shake Shack is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring superior service and guest satisfaction. You will train staff across all Shack operations and drive excellence through coaching and leadership.

Ideal candidates bring 2–3 years of high-volume restaurant management experience, strong knowledge of operations, and a focus on financials and safety. Flexible hours and team development are expected.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant leadership

Team management

Guest service

Food safety

Flexible hours

Tools

Food handler certification

Job description

Shake Shack is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring superior service and guest satisfaction. You will train staff across all Shack operations and drive excellence through coaching and leadership.

Ideal candidates bring 2–3 years of high-volume restaurant management experience, strong knowledge of operations, and a focus on financials and safety. Flexible hours and team development are expected.