Restaurant Operations Lead—Guest Experience & Growth

Efficientapply; Yakima (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jack in the Box, Inc. in Yakima seeks a skilled restaurant leader to oversee daily operations in partnership with the Restaurant Manager. You will recruit, train, develop, and manage staff while ensuring service quality, food safety, and a welcoming dining environment.

You will monitor financial performance, control costs, and collaborate to drive guest satisfaction and brand standards. Strong leadership, communication, and integrity are essential for success.

Qualifications

• Education: High School Diploma or GED required; associate or bachelor's preferred.
• Experience: 1+ years as Shift Leader or 1 year as Assistant Manager; P&L exposure.
• Certifications: ServSafe certification required.
• Age/English: Must be at least 18 years old and communicate effectively in English.

Responsibilities

• Internal Service: recruit, train, develop, and evaluate restaurant staff.
• External Service: ensure guests receive exceptional experience and manage complaints.
• Higher Profits: assist in using data to improve sales and profit while adhering to brand standards.

Skills

Staff development

Guest service

Operations management

Training/Coaching

Communication

Education

High School Diploma or GED

Job description

Jack in the Box, Inc. in Yakima seeks a skilled restaurant leader to oversee daily operations in partnership with the Restaurant Manager. You will recruit, train, develop, and manage staff while ensuring service quality, food safety, and a welcoming dining environment.

You will monitor financial performance, control costs, and collaborate to drive guest satisfaction and brand standards. Strong leadership, communication, and integrity are essential for success.