Jobs in Yakima

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines.

Work Location: 100% virtual

• High-speed internet (minimum 100 Mbps download / 20 Mbps upload)
• HIPAA-compliant home office setup with desk and chair
• Dual monitors and ability to troubleshoot basic technical issues
• Proficiency in Microsoft Teams, Outlook, and EMR systems
• Enrollment in Imprivata Two-Factor Authentication (2FA)

• Coordinate, process, and redirect referrals across MHS
• Verify insurance eligibility and secure prior authorizations
• Ensure referrals are coded accurately with ICD and CPT codes
• Monitor timeliness of chart notes and results
• Obtain and scan clinical documentation into EMR
• Create/update patient accounts and registration details
• Communicate referral status to patients and providers
• Document all referral activity and communications
• Respond to inquiries from patients, providers, and insurance plans
• Advocate for patients and troubleshoot referral issues
• Collaborate with providers and support staff on authorization reviews
• Research eligibility and benefits; resolve claim denials
• Maintain reliable attendance per MHS policy

• Minimum 2 years of customer service experience in healthcare or insurance
• Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
• Strong written communication and multitasking skills
• Ability to sit and work at a computer for extended periods
• Values-Based Behaviors

• Referral Coordinators are expected to embody MHS core values: Respect, Integrity, Stewardship, Kindness, Joy
• Performance Expectations: Meet organizational competency standards; demonstrate discretion, tact, and professionalism under pressure; maintain accurate and timely documentation; continuously learn and adapt to evolving processes and systems

The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.

• You will expedite administrative requirements and logistics
• You will serve as a resource on referrals and insurance plan guidelines
• You will apply discretion, good judgment, and professional communication to all work experiences
• You will regularly utilize independent decision-making capacities and strong interpersonal skills

• High school graduate or equivalent preferred
• Two (2) years experience working in a medical setting or insurance company
• Experience in managed care desired
• Experience with CPT and ICD-9 coding, preferred

About Yakima Memorial Hospital: MultiCare Yakima Memorial Hospital has served the Yakima Valley since 1950. This 226-bed, not-for-profit hospital features a multispecialty team across 20+ primary and specialty care locations, providing cardiac care, cancer care, pediatric trauma care, hospice and advanced care for children with special health needs. Clinicians here care for a diverse patient population and make a meaningful impact in a collaborative, supportive environment where teams are valued and patients are grateful.

Yakima enjoys 300 days of sunshine a year and a valley setting surrounded by desert hills and mountains. The area offers hiking, mountain biking, fishing, skiing, rafting and camping, with rivers, lakes and scenic trails nearby, along with a lower cost of living and a welcoming community.

• Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development
• Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs
• Living our values - Respect, integrity, kindness and collaboration
• Belonging for all - Employee Resource Groups and inclusion initiatives
• Pacific Northwest lifestyle - Work and live where natural beauty and strong community connections are part of everyday life

Pay and Benefit Expectations: We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. The pay range is $22.97 - $33.05 USD. Pay is influenced by factors including skill set, experience, and education. If union, pay will reflect the applicable contract steps.

Associated benefit information can be viewed here.