Restaurant Operations Lead

Universal Store; Bloomington (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

IHOP in Bloomington, Indiana is seeking a hands-on operations professional to direct the unit’s day-to-day functions and support the General Manager. The role focuses on achieving sales and profits targets while maintaining guest satisfaction and safety standards.

The position emphasizes building relationships with guests and team members, implementing IHOP SOPs, and coordinating training programs for hourly staff.

Qualifications

• High school diploma or GED and 2–4 years related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP Standard Operation Procedures (SOP) and the current operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

English language

Education

High school diploma or GED and 2–4 years related experience

Tools

IHOP training certifications

Driver's License

Job description

IHOP in Bloomington, Indiana is seeking a hands-on operations professional to direct the unit’s day-to-day functions and support the General Manager. The role focuses on achieving sales and profits targets while maintaining guest satisfaction and safety standards.

The position emphasizes building relationships with guests and team members, implementing IHOP SOPs, and coordinating training programs for hourly staff.