Resort Guest Experience Specialist

Travel + Leisure Co.; Kapaa (HI); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Wellness program

Job summary

Travel + Leisure Co. in Kapaa, Hawaii is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide room rate quotes and area information. You will balance cash, process transactions, and help guests throughout checkout with friendly reliability.

Join a team that values hospitality and community, with shift coverage Friday to Sunday and Monday to Tuesday. This position offers benefits and opportunities to grow within a global vacation brand.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English, with reading and writing ability.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and guide them through registration and checkout.
• Provide room rate quotes and information about the resort and local attractions.
• Process cash and credit transactions following procedures.
• Balance cash receipts and complete cashier responsibilities.
• Confirm reservations and respond to guest inquiries promptly.
• Maintain accuracy in guest folios and billing charges.

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

Attention to detail

English literacy

Tools

Cash register

Job description

Travel + Leisure Co. in Kapaa, Hawaii is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide room rate quotes and area information. You will balance cash, process transactions, and help guests throughout checkout with friendly reliability.

Join a team that values hospitality and community, with shift coverage Friday to Sunday and Monday to Tuesday. This position offers benefits and opportunities to grow within a global vacation brand.