Guest Services Specialist: Front Desk & Reservations

Travel + Leisure Co.; Lahaina (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / Holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Lahaina to warmly welcome guests, assist with registration, provide information on resort amenities, and quote room rates. You will handle transactions, help with reservations, and ensure a smooth guest experience from arrival to departure.

The role emphasizes excellent communication, problem-solving, and the ability to work in a fast-paced hospitality environment on-site in Hawaii. Benefits support associates across the company.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.

Responsibilities

• Greet guests and guide them from registration to checkout.
• Issue unit keys and provide information about the resort and attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform money-handling duties.
• Complete checkout procedures and verify charges and credits in folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes and respond to inquiries.

Skills

Excellent communication

Cash handling

Multitasking

Attention to detail

Basic computer skills

English proficiency

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Lahaina to warmly welcome guests, assist with registration, provide information on resort amenities, and quote room rates. You will handle transactions, help with reservations, and ensure a smooth guest experience from arrival to departure.

The role emphasizes excellent communication, problem-solving, and the ability to work in a fast-paced hospitality environment on-site in Hawaii. Benefits support associates across the company.