Guest Experience Specialist

Travel + Leisure Co.; Springs (NY); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off (where applicable)

Volunteer time off

Descrizione del lavoro

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from around the world and guide them from registration to checkout. The role includes handling reservations, providing room rate quotes, and sharing information about the resort and local attractions.

You will balance cash, process transactions, and respond to guest inquiries with a focus on accuracy and guest satisfaction. A professional appearance and strong communication skills are essential.

Competenze

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Professional appearance and a positive, can-do attitude.

Mansioni

• Welcome guests and assist from registration to checkout.
• Issue unit keys and provide information about the resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier responsibilities.
• Complete check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes and resolve inquiries promptly.

Conoscenze

Customer service

Communication

Multitasking

Cash handling

Attention to detail

Computer literacy

Descrizione del lavoro

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from around the world and guide them from registration to checkout. The role includes handling reservations, providing room rate quotes, and sharing information about the resort and local attractions.

You will balance cash, process transactions, and respond to guest inquiries with a focus on accuracy and guest satisfaction. A professional appearance and strong communication skills are essential.