Residential Broadband Installer - Customer-Focused Tech

Astound; Odessa (TX); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Life/STD Insurance

Paid Time Off

Floating Holidays

Paid Holidays

Sick Leave

Tuition Reimbursement

Employee Discount

Job summary

Astound is seeking a Broadband Technician in Odessa, TX. You will perform residential installs and disconnects for data, video, and phone, ensuring RF and signal levels meet specifications for a smooth customer experience.

You'll communicate with leadership, educate customers on services, and look for upsell opportunities while driving a company vehicle safely and maintaining daily safety and route metrics.

Qualifications

• High school diploma or equivalent.
• 0 years experience (entry level).
• Knowledge of ladder and hand or power tools.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises per standards.
• Ensure correct RF and signal levels before completion to reduce callbacks.
• Maintain communication with leadership and dispatch to sustain productive routes.
• Educate customers on products and services, with upsell opportunities.
• Operate company vehicle safely and responsibly.

Skills

Customer service

Communication

Basic computer skills

Problem solving

Time management

Teamwork

Aptitude to learn

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is seeking a Broadband Technician in Odessa, TX. You will perform residential installs and disconnects for data, video, and phone, ensuring RF and signal levels meet specifications for a smooth customer experience.

You'll communicate with leadership, educate customers on services, and look for upsell opportunities while driving a company vehicle safely and maintaining daily safety and route metrics.