Residential Tech Install & Customer Care Pro

Astound; Silver Spring (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k retirement plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD Insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry-level Residential Installer to perform data, video, and phone installations and disconnects at customer premises, following company standards. You will ensure RF and signal levels are within specs and deliver a positive customer experience.

You will communicate with leadership and dispatch to maintain productive routes while upholding safety and time-management metrics. This role also includes educating customers on products, potential upsell opportunities, and safely

Qualifications

• High school diploma or equivalent.
• 0 years of experience (Entry Level).
• Maintain satisfactory driving record and have a valid driver's license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction.
• Operate company vehicle in safe and responsible manner.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working Alone

Problem Solving

Aptitude to Learn

Valid Driver's License

Education

High School Diploma or Equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is seeking an entry-level Residential Installer to perform data, video, and phone installations and disconnects at customer premises, following company standards. You will ensure RF and signal levels are within specs and deliver a positive customer experience.

You will communicate with leadership and dispatch to maintain productive routes while upholding safety and time-management metrics. This role also includes educating customers on products, potential upsell opportunities, and safely