Entry-Level Broadband Technician: Install, Educate & Connect

Grande Communications Networks LLC; Temple (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options (medical, dental, X)

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring an entry-level residential installer in Texas to perform data, video, and phone installs and disconnects at customer locations. You will ensure proper RF and signal levels, educate customers on product options, and upsell where appropriate, while maintaining safe driving and clear communication with dispatch and leadership.

Responsibilities include operating a company vehicle, following safety standards, and performing other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 0 years experience (entry level) for this role.
• Valid driver’s license and satisfactory driving record required.
• Basic customer service and communication skills required.
• Aptitude for problem solving, time management, and teamwork.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises according to standards.
• Ensure/record correct RF and signal levels within specifications before completion.
• Provide customer education and upsell opportunities on products and services.
• Maintain communication with leadership and dispatch to ensure productive routing and safety.
• Operate company vehicle safely; perform other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Problem solving

Time management

Teamwork

Driving

Ladder use

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is hiring an entry-level residential installer in Texas to perform data, video, and phone installs and disconnects at customer locations. You will ensure proper RF and signal levels, educate customers on product options, and upsell where appropriate, while maintaining safe driving and clear communication with dispatch and leadership.

Responsibilities include operating a company vehicle, following safety standards, and performing other duties as assigned.