Home Internet Installer & Customer Tech Support (Entry)

RCN Telecom Services of Mass, LLC; West Gate Hills (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k retirement plan with employer  | 

Medical, dental, vision, life and STD

Paid Time Off/Vacation

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises following company standards. The role emphasizes maintaining proper RF levels, delivering a positive customer experience, and clear communication with leadership.

Ideal candidates have a high school diploma, entry-level experience, and a valid driver's license. Training is provided; potential for bonuses and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Entry level position with 0 years experience.
• Must maintain a valid driver's license and satisfactory driving record.
• Comfort with ladder use and basic tool handling.
• Strong customer service and communication skills.
• Basic computer literacy.
• Ability to learn new skills and troubleshoot problems.
• Excellent time management and teamwork abilities.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) at customer premises.
• Ensure RF and signal levels meet specifications to reduce callbacks.
• Provide positive customer experience and educate customers on products/services.
• Maintain communication with leadership and dispatch for productive routing.
• Operate company vehicle safely and responsibly.
• Fulfill other duties as assigned.

Skills

Customer Service

Verbal & Written Communication

Problem Solving

Time Management

Teamwork

Driving/Vehicle Safety

Basic Computer Skills

Aptitude to Learn

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is hiring a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises following company standards. The role emphasizes maintaining proper RF levels, delivering a positive customer experience, and clear communication with leadership.

Ideal candidates have a high school diploma, entry-level experience, and a valid driver's license. Training is provided; potential for bonuses and comprehensive benefits.