Residential Broadband Installer & Customer Educator

RCN Telecom Services of New York, LP; Schoenersville (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Sick leave

Paid time off

Floating holiday

Paid holidays

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises, ensuring RF/signal levels meet specs and delivering a positive customer experience. You will maintain communication with leadership and dispatch to optimize routes, while upholding safety and time-management standards.

Role emphasizes customer education on products/services, potential upsell opportunities, and adherence to organizational standards and performance

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Maintain satisfactory driving record and have a valid driver's license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Skills

Customer service communication

Problem solving

Time management

Teamwork

Working alone

Basic computer skills

Aptitude to learn new skills

Verbal and written communication

Education

High school diploma or equivalent

Tools

Ladder

Hand or Power Tools

Job description

Astound is seeking a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises, ensuring RF/signal levels meet specs and delivering a positive customer experience. You will maintain communication with leadership and dispatch to optimize routes, while upholding safety and time-management standards.

Role emphasizes customer education on products/services, potential upsell opportunities, and adherence to organizational standards and performance