Entry-Level Broadband Technician: Field Install & Support

Astound Broadband; Temple (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision, life, and STD

Paid time off (80+ hours/yr)

Floating holiday (40 hours/yr)

Paid holidays (7 days/yr)

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound Broadband is seeking an entry-level Residential Installer in Texas to perform home installations and disconnects for data, video, and phone services. You will ensure RF and signal levels meet specs and maintain strong communication with dispatch to stay efficient and safe.

You will educate customers about products, explore upsell opportunities, and operate company vehicles safely. This role requires a high school diploma, a valid license, and the ability to work both independently and as

Qualifications

• High school diploma or equivalent is required.
• Entry level (0+ yrs) experience accepted.
• Clean driving record and valid driver’s license required.
• Knowledge of ladder and hand/power tools required.
• Customer Service skills are essential.
• Strong communication abilities required (verbal & written).
• Basic computer skills required.
• Aptitude to learn new skills and adapt.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises.
• Provide a positive customer experience by ensuring correct RF and signal levels within specifications.
• Maintain communication with leadership and dispatch for productive routes, safety and time management.
• Provide customer education on products and potential upsell opportunities to increase satisfaction.
• Operate company vehicle in a safe and responsible manner.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working alone

Problem Solving

Aptitude to learn

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound Broadband is seeking an entry-level Residential Installer in Texas to perform home installations and disconnects for data, video, and phone services. You will ensure RF and signal levels meet specs and maintain strong communication with dispatch to stay efficient and safe.

You will educate customers about products, explore upsell opportunities, and operate company vehicles safely. This role requires a high school diploma, a valid license, and the ability to work both independently and as