Resident Services Manager

Sares--regis-Group-5; Palo Alto (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Bonuses

Rental discounts

Job summary

Sares-Regis Group seeks a Resident Services Manager for Oak Creek Apartments in Palo Alto, CA. You will greet guests, deliver a personalized resident experience, and maintain relationships to ensure expectations are met.

The role requires 2+ years in customer service with management experience, plus strong written and verbal skills. Weekend/overtime may be required, with a comprehensive benefits package and opportunities for growth at a premier multifamily community.

Qualifications

• Must have 2 years customer service experience and be able to pass fair housing exam.
• Must have prior manager experience.
• Ability to communicate effectively in writing and verbally.
• Experience with file audits, customer service and resident engagement is required.
• Affordable Program experience is a plus.

Responsibilities

• Greet prospects, guests and visitors as they arrive at the community.
• Provide a personalized experience focused on care and convenience for residents.
• Engage with residents and maintain positive relationships while managing expectations.
• Respond to resident complaints and concerns promptly and professionally.
• Act as communication hub for community happenings via portal and postings.
• Plan, promote and deliver resident events and activities to add value outside the apartments.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Manager experience

Written communication

Verbal communication

Tools

Outlook

Internet

Excel

Word

Job description

Resident Services Manager

Sares-Regis Group Palo Alto, California, United States

About this position

Resident Services Manager

US-CA-Palo Alto

Job ID: 2026-6456

# of Openings: 1

Category: Property Services

Oak Creek Apartments

Overview

SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CA

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek Apartments! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have 2 years customer service experience with ability to pass fair housing exam.
• Must have manager experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary and Benefits

Salary range is $30.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

Equal Opportunity Employer

EQUAL OPPORTUNITY EMPLOYER

All positions contingent on completion of successful background screen and drug test.