Resident Services Manager

SARES REGIS Group; Los Altos (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401K match

Rental incentives

Renewal compensation

Bonuses

Rental discounts

Job summary

Sares Regis Group Residential of Newport Beach, California, seeks a Resident Services Manager for the Colonnade Apartments in Los Altos. The role emphasizes greeting residents, delivering personalized service, and fostering positive relationships with tenants.

Workdays are Tuesday to Saturday, 9:00 AM–6:00 PM. Salary is $28.00 per hour, with benefits including a 401(k) match, rental incentives, renewal compensation, bonuses, and rental discounts depending on location; regular full-time benefits

Qualifications

• 1 year customer service experience and ability to pass fair housing exam.
• Excellent written and verbal communication skills.
• Proficient with Outlook, Excel, Word; property-level software experience.
• Valid driver's license and auto insurance; weekend availability.

Responsibilities

• Greet prospects, guests and visitors as they arrive at the community.
• Provide personalized service focused on care and convenience for residents.
• Engage with residents to maintain positive relationships and meet expectations.
• Respond to resident complaints promptly and professionally, resolving issues to the residents' satisfaction.
• Serve as communication hub: share community happenings via portal and postings.
• Plan, promote and deliver resident events and activities to add value beyond the apartments.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Fair housing exam

Written and verbal communication

MS Office (Outlook/Excel/Word)

Driver's license

Weekend availability

Independent work

File audits/resident engagement

Tools

Outlook

Excel

Word

Job description

Overview

The right opportunity is waiting!Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.OPPORTUNITY: RESIDENT SERVICES MANAGER - LOS ALTOS, CA

DAYS REQUIRED: TUESDAY - SATURDAY, 9:00 AM - 6:00 PM

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 167-unit community, Colonnade Apartments! This is a great career opportunity in an ideal location!

Essential Functions:

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have 1 year customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary range is $28.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.