Resident Services Coordinator / Concierge

Sares Regis Group; Menlo Park (CA); On-site; USD 77,146,000 - 82,656,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Bonuses

Rental discounts

Medical, dental, vision

Vacation accrual

Sick time accrual

Job summary

Sares Regis Group Residential of Newport Beach, California, is seeking an experienced customer service professional to join our Menlo Park community as an OpportUNITY Resident Services Coordinator / Concierge. The role focuses on greeting prospects and residents, delivering personalized service, and maintaining positive relationships to meet expectations.

The candidate will handle resident events, communications, and timely responses to concerns while working with property software and standard

Qualifications

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Responsibilities

• Greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, ending with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Skills

Customer service

Communication

Independent work

Resident engagement

Fair housing knowledge

File audits

Flexible schedule

Tools

Outlook

Excel

Word

Internet software

Job description

Explore New Opportunities Across Our Portfolio!

Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.

OPPORTUNITY RESIDENT SERVICES COORDINATOR / CONCIERGE - MENLO PARK, CA

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 215-unit community, Middle Plaza! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $28.00/hour.

• 401(K) match
• rental incentive and renewal compensation
• bonuses
• rental discounts depending on location
• Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual.
• Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER

All positions contingent on completion of successful background screen and drug test.