Resident Services Manager

Sares Regis Group; Foster City (CA); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

401(k) match

Rental incentive

Renewal compensation

Bonuses

Rental discounts

Job summary

Sares Regis Group in Palo Alto, CA is seeking a Resident Services Manager for their Oak Creek Apartments community. Responsibilities include providing a personalized experience to residents, handling complaints, and planning community events.

The ideal candidate will have at least 1 year of customer service experience and knowledge of operations software. Compensation includes $30.00-$32.00 per hour, bonuses, and medical benefits for full-time employees.

Qualifications

• 1 year customer service experience and ability to pass fair housing exam.
• Experience with file audits and resident engagement is a must.
• Able to work independently without direct supervision.

Responsibilities

• Greet prospects, guests, and visitors at the community.
• Engage with residents and respond to complaints professionally.
• Plan and deliver resident events and activities.

Skills

Customer service experience

Effective communication

Resident engagement

Tools

Outlook

Excel

Word

Job description

Resident Services Manager

Job Locations: US-CA-Palo Alto | US-CA-Northern California

Job ID: 2026-6152

Category: Customer Service/Support

Location: US-CA-Palo Alto

Location Name: Oak Creek Apartments

Overview

We Are Growing! Sares Regis Group of Newport Beach, California is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units. We are seeking an experienced customer service professional to work at our beautiful 759‑unit community, Oak Creek, in Palo Alto, CA. Days required: Tuesday – Saturday.

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community.
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents.
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled.
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification.
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring residents find value outside the walls of their apartment home.
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have 1 year customer service experience and ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must.
• Affordable Program experience is a plus.
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level: Outlook, Internet software, Excel, and Word.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as the job requires.

Compensation and Benefits

Salary range is $30.00–$32.00 per hour. The package includes a 401(k) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full‑time employees who work between 30‑40 hours a week are eligible for medical, dental, vision, and other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

Please apply online at the Sares Regis Careers Website.

EQUAL OPPORTUNITY EMPLOYER. All positions contingent on completion of a successful background screen and drug test.

PM21