Resident Services Coordinator

SARES REGIS Group; Los Altos (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(K) match

Rental incentive

Renewal compensation

Bonuses

Rental discounts

Medical/dental/vision benefits

Job summary

Sares Regis Group Residential is seeking a Resident Services Coordinator for the Colonnade Apartments in Los Altos, CA. This role focuses on greeting prospects and residents, delivering a personalized experience, and maintaining vibrant community engagement at a 167-unit property.

The position requires strong customer service, effective communication, and the ability to manage events and daily operations. Work is on-site with a schedule Mon-Fri; weekend availability may be needed.

Qualifications

• 1 year of excellent customer service experience.
• Ability to pass fair housing exam.
• Strong written and verbal communication skills.
• Experience with file audits and resident engagement.
• Ability to work independently without direct supervision.

Responsibilities

• Greet prospects, guests and visitors as they arrive at the community.
• Provide a personalized experience with emphasis on care and convenience for residents.
• Engage with residents to foster positive relationships and ensure expectations are met.
• Respond to resident complaints promptly and professionally, ensuring satisfactory outcomes.
• Act as the communication hub, sharing community happenings via portal and postings.

Skills

Customer service

Communication

Independent work

Weekend/overtime availability

Tools

Outlook

Excel

Word

Internet software

Job description

Overview

We are growing!Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.OPPORTUNITY: RESIDENT SERVICES COORDINATOR - LOS ALTOS, CA

DAYS REQUIRED: MONDAY - FRIDAY

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 167‑unit community, Colonnade Apartments! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have 1 year of excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $26.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full‑time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.