Part-Time Resident Services Coordinator / Concierge

SARES REGIS Group; Cupertino (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Rental discounts

Bonuses

Renewal compensation

Medical/dental/vision benefits

Job summary

SRG Residential is hiring a Resident Services Coordinator/Concierge for Cupertino, CA. The role focuses on welcoming residents, delivering personalized service, and maintaining high levels of satisfaction through proactive engagement.

You will handle inquiries, coordinate events, and communicate community happenings while upholding fair housing standards and company policies. This is a full-time position requiring weekend availability and a customer-centric approach.

Qualifications

• Excellent customer service experience with ability to pass fair housing exam.
• At least 1 year of relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement.
• Ability to work independently without direct supervision.
• Knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Responsibilities

• Greet prospects, guests and visitors as they arrive to our community.
• Provide a personalized experience, with emphasis on care and convenience for residents.
• Engage with residents, fostering positive relationships and meeting expectations.
• Respond to resident complaints and concerns in a timely and professional manner.
• Act as the communication center providing residents with community happenings via portal and postings.
• Plan, promote and deliver resident events and activities.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Written & verbal communication

Independent work

Tools

Outlook

Excel

Word

Job description

Overview

Explore New Opportunities Across Our Portfolio!

SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

OPPORTUNITY: RESIDENT SERVICES COORDINATOR / CONCIERGE – CUPERTINO, CA

DAYS/HOURS REQUIRED: TUESDAY – SATURDAY, 10:30AM – 2:30PM

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 204-unit community, Nineteen800! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have at least 1 year of relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $25.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

SARES REGIS CAREERS WEBSITEEQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.