Resident Services Manager

SARES REGIS Group; Palo Alto (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(K) match

Rental incentives

Renewal compensation

Bonuses

Rental discounts

Job summary

SARES REGIS Group is seeking an experienced Resident Services Manager for our 759-unit Oak Creek community in Palo Alto, CA. The role focuses on greeting residents, delivering personalized experiences, and driving engagement through events and proactive service.

You’ll respond to concerns promptly, communicate community happenings, and identify opportunities to boost resident happiness within a supportive team environment.

Qualifications

• 2 years customer service experience with ability to pass fair housing exam.
• Must have manager experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have a current driver’s license and auto insurance.
• Able to work weekends and overtime as job requires.

Responsibilities

• Greet prospects, guests and visitors as they arrive to our community.
• Provide a personalized experience with care and convenience for residents.
• Engage with residents, maintaining positive relationships and fulfill expectations.
• Respond to resident complaints and concerns professionally and timely.
• Act as the communication center via portal and postings.
• Plan, promote and deliver resident events and activities.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Management experience

Communication skills

Resident engagement

Affordable housing

Independent work

Tools

Outlook

Excel

Word

Job description

Overview

The right opportunity is waiting!SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CA

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek Apartments! This is a great career opportunity in an ideal location!

Essential Functions:

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have 2 years customer service experience with ability to pass fair housing exam.
• Must have manager experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary range is $30.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.